Need the City of Austin Utilities login to make a payment, view a statement or manage your account online? To login, make a payment online or manage your account, click the green “Login Here” button below on this page. You will also find useful bill payment information such as the customer service number, payment mailing address, and billing phone number below.Understand your bill payment options for Austin Utilities with this payment guide. Check below for your options. It is fast and convenient to pay online – follow the link provided to the City of Austin Utilities login page.
No matter how you want to pay, with City of Austin Utilities you can get your bill paid quickly and securely.
How Do I Pay My Austin Utilities Bill?
You can pay your Austin Utilities bill online, by phone, by mail, or in person.
Pay My Austin Energy Bill Online: With the City of Austin Utilities Online Customer Care website you can manage all of your Austin Utilities from anywhere with an internet connection. You can manage your services, view electronic versions of your bills, track your utility usage and pay your bills securely. To make your City of Austin Utilities payment online click the “Login Here” button above to login, register, view your bill or manage your account online.
Online Quick Payments: In addition to the Austin Energy online member service, you can also make payments with the quick online payment service BillMatrix. This service requires no sign up or log in, however there is a $3.49 fee for each payment. Quick Payment supports debit cards, Discover, Visa, MasterCard and electronic checks.
Pay by Mail: You can pay by mail in the form of money order or check. The Austin Energy bill payment address is: City of Austin – Austin Energy – Payment Processing, PO Box 2267, Austin, TX 78783-2267. Make sure to include your bill payment stub.
Pay by Phone: The City of Austin Utilities billing phone number is 800-959-7063 or 866-694-5861. Have your payment and account details ready.
Pay in Person: There are a number of service centers, drop boxes and authorized pay stations where you can pay your bill in person. Pay stations charge a handling fee of $0.75 – $1.00. The East Branch customer service center is located at: Rosewood-Zaragosa Center, 2800 Webberville Road, Austin, TX 78702. The North Branch center is located at: 8716 Research Blvd., Suite 115, Austin, TX 78758. For pay station locations, head to the Austin Energy website.
Opening & Closing Accounts
Start New Service: To start a new service with Austin Energy, call “Become a Customer” at 512-494-9400
Transfer Service or Cancel Service: 512-494-9400
Payment Assistance Programs
The City of Austin offers a number of assistance programs to help customers who are facing both short-term and long-term financial problems, and medical problems. These include Financial Support Plus 1, CAP Discounts and special payment arrangements. You can apply for these assistance programs via the Austin Energy website.
City of Austin Utilities Contact
Customer Care: 512-494-9400
Customer Care (TDD): 512-477-3663
Outside Austin (Toll-Free): 888-340-6465
Report a Power Outage: 512-322-9100
Questions Regarding Your Account: 512-494-9400
Mailing Address: City of Austin – Austin Energy – Customer Care Contact Center, 721 Barton Springs Road, Austin, TX 78704-1194.
About City of Austin Utilities
City of Austin Utilities is a portal that allows customers to pay for their Austin Energy and Austin Water bills. Austin Energy and Austin Water are some of the largest public utilities in the country, serving millions of residents throughout Greater Austin, and they are well known for delivering high levels of customer service with a number of different customer care and assistance programs.
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