Understand your Gainesville Regional Utilities (GRU) bill payment options and get your utility bill paid with our easy payment guide. New customers can learn more about the company and set up an account. Want to pay your bill online? To make a payment online or manage your account, follow the link provided below on this page to the GRU bill pay login. You will also find useful bill pay information such as the GRU customer service number, payment mailing address, and billing phone number below.
How Do I Pay My GRU Bill?
You can pay your GRU bill online, by phone, by mail, or in person. With Gainesville Regional Utilities you have a variety of different bill payment options to suit your needs and circumstance. We recommend using the online payment services as they offer simplicity, security and convenience – this service is available through the mobile web.
Pay Online: GRU offers an online account service. With this service you can make fast payments (your account will be credited in a matter of minutes), or set up a recurring bank draft. You can also pay by credit, debit or ATM card. With the automatic bank draft your monthly GRU bills are paid automatically each month. To make your GRU bill payment online click the “Login Here” button below to login, register, view your bill or manage your account online.
Pay Online with eBill: In addition to the GRU online service, there is also an online service offered by eBill. eBill does not support recurring payments and it does not allow you to manage your utility service, but it does offer paperless billing, which isn’t available with the GRU online service.
Pay by Phone: The GRU billing phone number is 1-866-269-2881. You can make a one-time payment with a credit/debit/ATM card (supported cards are the same as the ones listed for online card payments) by calling Western Union Speedpay.
Payment Fees: You can make a single payment online with a Discover, Visa, American Express or MasterCard, or an ATM/debit card (PULSE, NYCE, STAR or ACCEL) without registering, with Western Union Speedpay. Up to a given payment limit there is a $3.95 fee for residential accounts and an $11.50 fee for business accounts.
Pay by Mail: The GRU bill payment address is: Gainesville Regional Utilities, P.O. Box 147051, Gainesville, FL 32614-7051. Checks and money orders are accepted. Please include your GRU account number on your check. Your account number is located on your statement. To ensure your GRU payment is received on time it is recommended that you mail your payment at least 5 business days prior to the due date shown on your monthly billing statement.
Pay in Person: You can pay your Gainesville Regional Utilities bill down at the downtown office, by cash, check or money order. The main building is located at 301 SE 4th Avenue. A drop and go box is situated across from the drive-thru entrance.
Opening & Closing Accounts
Start Service: To start a new service and become a customer of GRU, visit the online application process page at the GRU website. Depending on your profile and requirements you may also be required to call customer services during regular business hours.
Move/Stop Service: You can arrange the transfer or cancellation of a service through the online GRU account service.
Customer Service & Billing: 352-334-3434
Power Outage/Downed Lines: 352-334-2871
Gas Leak: 352-334-2550
Water Repair: 352-334-2711
Streetlight Outage: 352-334-3434
There is also an online contact option available. Visit the contact page at the Gainesville Regional Utilities website to send an online message.
About Gainesville Regional Utilities
Gainesville Regional Utilities (GRU) is a multi-service utility to Gainesville and the surrounding areas. The utility is owned by the City of Gainesville and is the 5th largest municipal utility in the state of Florida. GRU serves roughly 93,000 customers.