Looking to make American Family Insurance Bill Payment? Or are you new to American Family Insurance and would like to learn more about the company and their services? Find out about bill payment, viewing your billing history and general contact information.
Click Here to Login or Make Your Payment Now
Pay Online:
To pay online, click the green “Online Payment” button above. Then complete the prompts asking you how you want to pay. You will enter information for your card details, including the three-digit Card Verification Value (CVV). This appears on the back of your credit or debit card. If you have an American Express-branded card, the CVV will have four digits and will appear on the front of the card. Check the payment details and click the Confirm button to process your payment. Confirmation that your payment has been submitted will appear on your screen. We will submit the request for payment after midnight on your policy’s withdrawal date.
If you need to register for a new American Family Insurance account to start making payments, go to https://myaccount.amfam.com/enroll and click on “Create Personal Account.” You will start by submitting your last name, date of birth and zip code. Click “continue” and then follow the prompts to set up your account.
American Family Insurance allows its customers to make payments online via its Internet member platform. This platform can be used to set up regular scheduled payments from your checking account or credit card (Direct Debits) as well as PayPal, online check, personal check, money order, electronic funds transfer from your checking account and to make one off payments by credit card via any device; your laptop, PC at home or your mobile phone. You can also check and manage monthly bills online and even set up regular alerts to get your account balance. Yes it’s easy to change your policy, too! You can sign in to your policy 24/7 to add or remove vehicles or drivers, change addresses, pay bills, and more. Go to https://www.amfam.com/contactenter your email/User ID and password to start making payments or navigating your account.
Go Paperless!
Go to https://www.amfam.com/payments/online-billing to sign up for paperless payments!
Pay by Phone: (1-800-692-6326)
American Family Insurance operates an automated phone system allowing you to make payments. Have your billing account number home phone number ready or the phone number associated with your American Family Insurance account. If you are using a credit or debit card, you need to give your card number and expiration date; if you want to pay with a checking or savings account, you’ll need to supply your account number and your bank routing number. To pay over the phone, call to speak to someone in billing at 1-800-692-6326.
Pay by One Time Payment:
To make a one-time payment to American Family Insurance go to: https://www.amfam.com/payments and click LOGIN. Follow the prompts to enter your information.
Pay by Auto Pay:
If you would like to have your payments automatically deducted from your checking or savings account the day they’re due, go to: https://www.amfam.com/payments/automated-fund-transfer
Pay by App:
American Family Insurance also offers payment and many services via their app. Go to https://www.amfam.com/resources/myamfam
to download the app or locate more information about this great feature! The app allows you to manage your policy membership, view and pay claims, and pay your bill. Follow the prompts on the app and once you have the app downloaded, you can pay your bill by credit card, debit card, checking account, and more! You can also upload documents, and view your process claims quickly on this convenient platform.
Pay by Mail:
American Family Insurance Billing Address:
Want to mail in a payment or claim? Include the policy number on your check and make it payable to the company name found on the Payment Remittance portion of your bill, and mail to:
Here’s where to mail your payment by state:
If you live in AZ, CO, ID, KS, MN, NE, NV, ND, OR, SD, UT, or WA Mail to:
American Family Insurance
PO Box 9462
Minneapolis, MN 55440-9462
If you live in GA, IA, IL, IN, MO, OH, or WI Mail to:
American Family Insurance *
Madison, WI 53777-0001
*(Note: No street address is needed for the address above.)
American Family Insurance Customer Service:
American Family Insurance customer service is available through your online account at https://www.amfam.com/contact.
You can also reach customer service by calling: 888-422-7020, Monday – Friday 8 am – 10 pm ET, and Saturday 9 am – 6 pm ET.
American Family Insurance Customer Service
6000 American Parkway
Madison, WI 53783
Locate an American Family Insurance Agent near You!
You can go to https://www.amfam.com/contact scroll down to “Find an Agent” and enter your zip code to find an agent near you!
Report Claim Fraud
Contact our Special Investigations Unit at 608-242-4100 ext. 31061.
Email your questions or concerns:
To email a concern or for general questions, go to: https://www.amfam.com/contact scroll down to “Email Us”, choose the department you want, and click GO.
View past Bills:
American Family Insurance online accounts allow you to view past history once you are on your account. Visit to get started by logging in at https://www.amfam.com/about/mission. You can always view your billing activity from your account, manage your benefits, view claims, check eligibility, order ID cards and more.
Additional American Family Mutual Insurance Information
In 1927 Herman Wittwer launches Farmers Mutual Automobile Insurance Company on October 3rd in Madison, WI. Now, after 90 years of inspiring, protecting and restoring dreams, American Family Enterprise’s mission and vision is to inspire, protect and restore people’s dreams. The American Family Enterprise is a family of companies dedicated to their customers and claims to be employee-focused, and customer-driven. Their commitment is to be innovative, caring, agile, trustworthy, transparent, and above all else, passionate. They serve in 19 operating states creating strategic alliances with non-profit organizations for the benefit of individuals, families and communities.
In 2017, in its 90th year, American Family Insurance is now the fourth largest Wisconsin-based company, and ranks 315 on the Fortune 500 list nationally with revenue of $8.8 billion. Including “Homesite” and “The General,” the company has more than 10,000 employees and nearly 3,000 agents. They say what a remarkable journey, and it wouldn’t be possible without the support of customers like you!