Pay My Bounce / Direct Energy Bill – Login – Address – Customer Service

Direct Energy

Bounce / Direct Energy Payment and Login

Bounce Energy is now Direct Energy! Looking to make your Bounce Energy Bill Payment? Or are you new to Bounce Energy and would like to learn more about the company and their services? Find out about bill payment, viewing your billing history and general contact information.

Direct Energy Bill Payment

Pay Online: 

To make your Bounce / Direct Energy bill payment online click the green “Online Payment” button above to login, register, view your bill or manage your account online. Then enter your username and password and complete the prompts asking you how to manage your online payments. You will enter information for your card details, including the three-digit Card Verification Value (CVV). This appears on the back of your credit or debit card. If you have an American Express-branded card, the CVV will have four digits and will appear on the front of the card. Check the payment details and click the Confirm button to process your payment. Confirmation that your payment has been submitted will appear on your screen.

Bounce / Direct Energy allows its customers to make payments online via its Internet member platform. This platform can be used to set up regular scheduled payments from your checking account or credit card (Direct Debits) as well as PayPal, online check, personal check, money order, electronic funds transfer from your checking account and to make one off payments by credit card via any device; your laptop, PC at home or your mobile phone. You can also check and manage monthly bills online and even set up regular alerts to get your account balance. Yes it’s easy to change your policy, too! You can sign in to your policy 24/7 to change addresses, pay bills, and more.

If you need to register for a new Direct Energy account to start making payments, click here, then enter your account and zip code and then follow the prompts to get started with registration.

Go Paperless!

To sign up for paperless payments on your Bounce Energy bills click here. Enter your username and password to go to your account. Look for the paperless option provided to begin managing your account in a convenient and environmentally safe way.

Pay by Phone: (1-888-452-6862)

Direct Energy operates a phone system allowing you to make payments. To pay over the phone call 1-888-452-6862 to contact Customer Contact and be directed to make a payment. Have your billing account number home phone number ready or the phone number associated with your Bounce Energy account. If you are using a credit or debit card, you need to give your card number and expiration date; if you want to pay with a checking or savings account, you’ll need to supply your account number and your bank routing number. Call between the hours of 7:30 AM 8 PM CST Monday through Saturday.

Direct Energy Billing Address:

Want to mail in a payment or claim? Include the policy number on your check and make it payable to the company name found on the Payment Remittance portion of your bill, and mail to:

Direct Energy Customer Service:

For general inquiries, call Customer Service at 1-888-452-6862. Go to

Click here to ask any question you may have.

Email your questions or concerns:

You can e-mail [email protected] and receive a reply within 1-2 business days.

View past Bills:

Direct Energy online accounts allow you to view past history once you are logged in your account. Click here,  to enter your username and password. You can always view your billing history from your account to make payments.

Learn More about Bounce / Direct Energy

Bounce Energy is now Direct Energy. Direct Energy acquired Bounce Energy in 2013. Since that time, Direct Energy created more tools and products to track and manage your usage more effectively. To provide these services to all our customers, Bounce customers will now be transitioned to Direct Energy. As a Direct Energy customer, you’ll benefit from exclusive tools and insights to help you understand your electricity usage and manage your account.

We make energy work harder for our over four million home and business customers across North America.

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