Cincinnati Bell Payment – Login – Address – Customer Service

Cincinnati Bell

Cincinnati Bell Payment and Login

Need to make your Cincinnati Bell bill payment? Or are you new to Cincinnati and would like to learn more about the company and their services? Find out about bill payment, viewing your billing history and general contact information.

Pay Cincinnati Bell Online

Pay Online: 

Cincinnati Bell allows customers to check your account balance and make payments online via its Internet member platform anytime, day or night. This platform can be used to set up regular scheduled payments from your checking account or credit card (Direct Debits) and to make one off payments by credit card via any device; your laptop, PC at home or your mobile phone. You can also check and manage monthly bills online.  You can even set up regular alerts to get your account balance. Be aware that payments generally take 2 to 3 business days to post to your account.

Click the green “Online Payment” button above. Once on the site to pay, select to have your payment deducted from your credit or debit card, or your bank account and enter your billing information; and click the Continue button. Complete the prompts asking you for your card details, including the three-digit Card Verification Value (CVV). This appears on the back of your credit or debit card. If you have an American Express-branded card, the CVV will have four digits and will appear on the front of the card. Check the payment details and click the Confirm button to process your payment. Confirmation that your payment has been submitted will appear on your screen. Go to the link below to login and begin your payment.

After logging in using your Cincinnati Bell username and password, you may want to open the navigation menu and explore the many features of the app, including push notifications on your phone from Cincinnati Bell regarding any account changes, reminders when your bill is ready and due, special offers, and more!

Making a one-time payment online:

If you have forgotten to check your account, missed a direct debit payment or are still waiting for your automatic monthly payments to be set up, you can make a one-time payment online. You can pay by credit card or with a savings or checking account. It can, however, take up to two days for your payment to be processed and be posted to your account. Sign into your online account and click the Pay early button or the Pay now link at the top of the page. Choose from the options Pay total balance due, Pay past due balance, or Pay in advance.

Pay by Phone: (513-565-2210)

Cincinnati Bell operates an automated phone system allowing you to make payments day or night. Have your billing account number home phone number ready or the phone number associated with your Cincinnati Bell account. If you are using a credit or debit card, you need to give your card number and expiration date; if you want to pay with a checking or savings account, you’ll need to supply your account number and your bank routing number. Call 513-565-2210 and say “Payments“, then “Pay My Bill”, and follow the automated prompts to pay your bill by phone.

NOTE – Payments made via telephone with the assistance of a representative will result in a $6.00 charge.

Pay by Mail:

Cincinnati Bell Billing Address:

Cincinnati Bell Telephone
P.O. BOX 748003
Cincinnati, OH 45274-8003

Cincinnati  Bell Customer Service

Customer Service:

Cincinnati Bell customer service is available through your online account or by calling 1 (888) 246-2355.

The Customer Service and Sales hours are Saturday and Sunday: 24/7

Repair and Technical Services are Saturday and Sunday: 24/7

Contact your Cincinnati Bell Service Representative at 513-566-5050 for mistakes on your Cincinnati Bell bill.

For help via live chat:

To chat with an agent or send a personalized email, go to:

View past Bills:

 Cincinnati Bell online accounts allow you to view up your past statements. After you login to My Cincinnati Bell, you can find a summary of your bill on the right side of the page. Click ‘View Details’ to view the details of this bill. You can also find this information by going through the My Bills section. To print copy of your bill with details, click the Print This Bill button located in the top right corner of the View My Bills section of the page.

Contact Information:

Find a Cincinnati Bell service center online that is closest to your home. There you can pay bills, request assistance, and exchange or upgrade equipment in person.

Go to, enter your zip code, and find a store near you!

Set up Autopay :

Set up automatic recurring payments in My Cincinnati Bell so you don’t have to remember to pay each month! Go to and see if this is the right feature for you!

Need to Make Payment Arrangements?

Payment arrangements may be made in case of illness or other circumstances beyond your control. If payment is not received by the due date or by the agreed-upon date, a disconnect notice will be sent. To avoid disconnection of your service, it is necessary to pay the overdue amount which appears on the disconnect notice.  Call 513-241-2899 for TDD/TTY Customers and 513-566-5050 for Business Customers.

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