Looking to make your Hawaiian Telcom bill payment? Or are you new to Hawaiian Telcom and would like to learn more about the company and their services? Find out about bill payment, viewing your billing history and general contact information.
Hawaiian Telcom allows customers to make payments online via its Internet member platform. This platform can be used to set up regular scheduled payments from your checking account or credit card (Direct Debits) and to make one off payments by credit card via any device; your laptop, PC at home or your mobile phone. You can also check and manage monthly bills online. You can even set up regular alerts to get your account balance. Simply click the green “Online Payment” button and sign in to your account, or register to get access to make payments.
Visit hawaiiantel.com to make one-time payments from a credit card or checking account. A $3.95 transaction fee will apply.
Once you are on the payment site, click the Continue button. Select to have your payment deducted from your credit or debit card, or bank account and enter your personal billing information; and click the Continue button. Complete the prompts asking you for your card details, including the three-digit Card Verification Value (CVV). This appears on the back of your credit or debit card. If you have an American Express-branded card, the CVV will have four digits and will appear on the front of the card. Check the payment details and click the Confirm button to process your payment. Confirmation that your payment has been submitted will appear on your screen.
Pay by Phone:
Hawaiian Telcom operates an automated phone system allowing you to make payments. Have your billing account number home phone number ready or the phone number associated with your Hawaiian Telcom account. If you are using a credit or debit card, you need to give your card number and expiration date; if you want to pay with a checking or savings account, you’ll need to supply your account number and your bank routing number. Follow the automated prompts to pay your bill by phone.
Call (855) 748-1077, enter your 15-digit account number and 5-digit billing zip code.
Note – A $3.95 transaction fee will apply.
Making a one-time payment online:
If you have forgotten to check your account, missed a direct debit payment or are still waiting for your automatic monthly payments to be set up, you can make a one-time payment online at https://www.hawaiiantel.com/MyAccount/tabid/1326/Default.aspx. You can pay by credit card or with a savings or checking account. Sign into your online account and click the Pay early button or the Pay now link at the top of the page. Choose from the options Pay total balance due, Pay past due balance, or Pay in advance.
-Note – there is a $1.95 residential fee, or $3.95 business fee for this service.
Pay by Mail:
Send a check or money order to “P.O. Box 30770, Honolulu, HI 96820-0770”. Include your remittance slip and 15-digit account number on your check or money order to ensure proper credit to your account.
Hawaiian Telcom Headquarters
1177 Bishop Street
Honolulu, HI 96813
Hawaiian Telcom Customer Service:
Hawaiian Telcom customer service is available through your online account or by calling the following numbers:
For residential customers, please call 808-643-3456
For business customers, please call 808-643-4411
Customer Service and Billing Inquiries:
(877) 482-2211 – Toll Free
Mon – Fri 7:30am – 5:30pm; Sat 8:00am – 5:30pm
Internet & Phone
Mon – Fri 7:30am – 5:30pm
Mobile Phone Service
Mon – Fri 8:00am – 5:00p Technical Support
Available 24 hours
Frequently Asked Questions regarding billing:
Go to the following link to find answers to billing questions:
Contact an Agent in Person:
Want to pay in person? Go to any First Hawaiian Bank Branch to speak to an agent. Bring your payment stub and pay by cash or check. A $1.00 service fee will apply.
Sign up for Auto Pay:
You can save time and avoid the hassle of paying your bill each month if you choose to enroll in Hawaiian Telcom’s Automatic Bill Pay (recurring payment). Register as a new user for Business Online Billing, or complete and sign the form on the back of the remittance slip.
There are no service fees associated with registering for an account. It’s free, simple, and fast. Go to https://www.hawaiiantel.com/MyAccount/tabid/1326/Default.aspx and sign up for this helpful feature!
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