Pay My Windstream Bill

Looking to make your Kinetic by Windstream bill payment? Or are you new to Windstream and would like to learn more about the company and their services? Find out about bill payment, viewing your billing history and general contact information.

Click Here to Login or Make Your Payment Now

Pay Online: 

Windstream allows customers to make payments online via its Internet member platform. Simply click the green “Online Payment” button above. The Windstream payment platform can be used to set up regular scheduled payments from your checking account or credit card (Direct Debits) and to make one off payments by credit card via any device; your laptop, PC at home or your mobile phone. You can also check and manage monthly bills online.  You can even set up regular alerts to get your account balance.

Go paperless and receive and pay your bills online. You can also ask for assistance on this site to help you register! If you have already registered and have an account, use the link below to make a payment!

MyWIN Registration Steps:

If you have not registered to pay online, complete the following directions:

1. Go to https://my.windstream.com
2. At the bottom of the login screen click “New User? Start Here”
3. Enter your Account Number as it appears on your Welcome Email or bill, Last Name, Email Address, and Billing Zip Code
4. Click “Register”
5. You will receive an Activation email to set up your username and password.  Once complete, enter your User Information and Sign-In Information

Don’t forget to download the MyWIN mobile app to ensure you have these great features on the go and pay at your convenience!

Now that you have registered and found your bill, click the Continue button. Select to have your payment deducted from your credit or debit card, or your bank account and enter your billing information; now click the Continue button. Complete the prompts asking you for your card details, including the three-digit Card Verification Value (CVV). This appears on the back of your credit or debit card. If you have an American Express-branded card, the CVV will have four digits and will appear on the front of the card. Check the payment details and click the Confirm button to process your payment. Confirmation that your payment has been submitted will appear on your screen.

Pay by Phone:

Windstream operates an automated phone system allowing you to make payments. Have your billing account number home phone number ready or the phone number associated with your Windstream account. If you are using a credit or debit card, you need to give your card number and expiration date; if you want to pay with a checking or savings account, you’ll need to supply your account number and your bank routing number.

Call (800) 347-1991 and payment can be completed through our automated phone system at no additional charge. Note: A processing fee may apply if a representative processes the payment for you.

Windstream Auto Draft Payment:

Need to pay your bill monthly and want to withdraw it automatically?

Go to Auto Draft – link below – and follow the directions to set up payments.

https://login.windstream.com/idp/startSSO.ping?PartnerSpId=https%3A%2F%2Flogin.windstream.com&loginAdapterId=myWindstreamWeb&TargetResource=https://my.windstream.com/

Windstream Billing Address:

You can submit a payment/check by mail, but it must be received by your due date.

Windstream
P.O. Box 9001908
Louisville, KY 40290-1908

Windstream Customer Service:.

Direct help

(800) 347-1991

Sales Team
(866) 445-8084
7:30 a.m. – 7 p.m. (ET)

Online Order Status
(800) 481-5441
9 a.m. – 7 p.m. (ET)

For online support, go to https://www.windstream.com/support Categories on this page include: Internet, phone, email, installation, account payments, security packages, Cable TV, IPTV, DISH

Additional Windstream Information