RG&E Bill Payment
Are you a customer with Rochester Gas & Electric (RG&E) and need to make a utility bill payment? We have you covered. Select the most suitable payment option from the ones provided here and get your bill paid. To pay online, follow the link provided to the RG&E login page. To make a payment online or manage your account, follow the link provided below on this page to the RG&E bill pay login. You will also find useful “pay my bill” information such as the customer service number, payment mailing address, and billing phone number below.
Pay My RG&E Bill
In addition to the following payment options, you can also pay your RG&E utility bill by arranging a payment with your banking provider.
Pay Online: RG&E offers an e-bill service for all customers. This service supports online payments, and you can choose to pay your bills as and when you need to, or you can instead enroll in monthly automatic payments. You can view up to 13 months of bill history with this service. To login or register for this service follow the link provided on this page. There are no fees for making payments with this service. To make your RG&E bill payment online click the “Pay Online” button below to login, register, view your bill or manage your account online.
Pay by Mail: To make a mail payment to RG&E, send a check or money order along with your payment stub to: RG&E , P.O. Box 847813, Boston, MA 02284-7813. Please include your RG&E account number on your check. Your account number is located on your statement. To ensure your RG&E payment is received on time it is recommended that you mail your payment at least 5 business days prior to the due date shown on your monthly billing statement.
Pay by Phone: Call 1.800.295.7323 to make a payment over the phone.
Pay by Credit Card: RG&E is partnered with payment services company KUBRA to allow its customers to pay their bills by credit or debit online. Supported cards are Discover, Visa, MasterCard, debit and ATM. There is a convenience fee of $2.95 for payments under $5,000. Follow the link provided at the RG&E website to use this service.
Pay in Person: There are many RG&E office locations in the RG&E service area (below), and you can also pay at Authorized CheckFreePay (Walmart, Kmart) locations and at Western Union Pay Agents.
– Rochester: 400 West Avenue, 89 East Avenue and 2 Waring Road
– Belmont: 23 Schuyler Street
– Geneseo: 56 Main Street
– Canandaigua: 79 Clark Street
– Sodus: 14 State Street
– Fillmore: 32 Main Street
Opening & Closing Accounts
Whether you want to start a new service with RG&E, or are moving home and need to stop, you must fill in the relevant forms provided at the Rochester Gas & Electric website. Forms are also available for service transfers, upgrades and remodeling.
Bill Payment Support
Rochester Gas & Electric offers financial assistance to qualifying customers, including the Energy Assistance Program and the Home Energy Assistance Program. The Home Energy Assistance Program is a federal grant that helps with energy costs and weatherization. If you are eligible then you may receive a yearly HEAP benefit each year.
RG&E Contact Information
Customer Services: 1.800.743.2110
Hearing/Speech Impaired (TTY): 1.800.962.3293
Payment enquiries: 1.877.266.3492
Smell Gas/ Gas Emergency: 1.800.743.1702
Self Service Line (24H): 1.800.295.7323
Rochester Gas & Electric (RG&E) is a subsidiary of Iberdrola USA that provides gas and electricity to over 600,000 customers in New York counties, centered around the City of Rochester. This utility is working on new ways to improve sustainability and reduce carbon release, and last year RG&E and NYSEG their increased power production from hydroelectric power by 14%.